Chat-Assistant in “My Viva”

Viva subscribers can now receive answers to their questions through an online chat in the application My Viva.

The chat-assistant was developed specifically for subscribers who prefer texting over phone calls. This new communication option will help to speed up request processing and continually improve service quality.

“The ability to communicate with Viva customers through chat will help us better understand their needs and preferences, and further enhance our services and provide a more personalized approach for each individual. We are proud to offer modern and convenient solutions, and we strive to ensure that every Viva customer feels valued and receives quality support at their convenience,” Viva’s General Director Armen Avetisian said.

The advantages of the chat-assistant in the My Viva application

•    Global access at no charge: One can get solutions to questions regardless of location. There is no charge for Internet usage when using the application “My Viva” while in roaming.
•    Multi-functionality: You can share screenshots and other relevant files related to your issue.
•    When you are in noisy environments: The online assistant can be accessed from any location (clubs, gatherings) where it may be difficult to talk on the phone.
•    Fast response: With the “My Viva” chat-assistant, subscribers can receive quick answers to their questions about mobile communication and services.

My Viva application is a simple solution adapted to the needs of subscribers. It allows you to manage your balance, choose the most suitable tariff plans and services, activate or deactivate them, etc.

You can download it from Google Play or Apple Store.