AI-based platform Travelinsights to help advance tourism in Armenia

 Today Armenia has launched Travelinsights, an artificial intelligence tool designed to help improve the country’s emerging tourism industry by gathering real-time perceptions of services and popular sites.

Travelinsights aggregates and analyzes online reviews and helps understand the strengths and the gaps of the industry through the eyes of tourists.

Data scientists, programmers, designers and students and tourism industry experts were involved in the design process.

Led jointly by the Armenian government and UNDP and funded by Russia, the pilot project is expected to facilitate economic growth in Armenia.

Armenia’s National Sustainable Development Goals lab developed the Travelinsights.

“This tool could help us shed light on the sources of tourist satisfaction and dissatisfaction, manage industry vulnerabilities, develop destination marketing, as well as invest in new markets and services such as ecotourism or gastrotourism,” said Tigran Avinyan, Deputy Prime Minister of Armenia.

Travelinsights.ai will be a go-to platform for businesses - including restaurants, hotels and museums - that want to keep their finger on the pulse of the hospitality industry and improve their services.

The National SDG Lab is a joint undertaking of the government of Armenia and the United Nations Development Programme (UNDP).

“Ultimately, the aim is to create a multiplier effect across industries and development goals, including decent work and better infrastructure. Innovative initiatives like these have the power to transform the way we do development,” said Mirjana Spoljaric Egger, UNDP Assistant Administrator, Director of the UNDP RBEC.